16th April 2025 2 MIN READ
At Talos360, we pride ourselves on our excellent customer service, and we are delighted to share that we have achieved Best Customer Support recognition in not one but nine different Software Advice categories.
Gartner’s Software Advice Best Customer Support badges don’t just recognise excellent customer service, they shine a light on the highest-rated products. Based on verified user reviews, eligible SaaS organisations must have an average software rating and review rating of 4.5 or above for verified reviews published in the last 12 months.
Achieving Gartner’s Best Customer Service recognition is no easy feat, let alone being recognised in 9 different categories. This achievement is truly a testament to the incredible work and support our people provide each and every day.
Talos360 achieves Best Customer Support 2025
We are immensely proud of our customer service team at Talos360, who work tirelessly to provide the excellent service our customers have come to know and expect. Our people truly know how to make our customers feel valued and resolve their issues quickly and in a timely manner. With a 4.8-star rating on Reviews.io and 4.9 on Capterra, it’s clear our customers are in great hands.
“We’ve been working with Talos for about a year now and any issues we had including very urgent queries were resolved on the same day and sometimes within less than an hour. Exceptional and professional customer service team.”
Our Customer Success Team have achieved recognition in nine different categories, including Best Customer Support for Applicant Tracking, Job Board, HR software for non-profit organisations and onboarding.
Our full list of Customer Service Recognition:
- HR software for non-profit organisations
- Human Capital Management
- Applicant Tracking
- Job Board
- Human Resource app
- Online HR
- Onboarding
- Talent Management
- Recruiting
Award-winning Customer Service
Our customer support has been a significant focus for Talos360 as we strive to deliver the best possible applicant tracking system and system support. This includes our recent introduction of Tali, our intelligent AI chatbot.
Since its introduction, Tali has helped to resolve 771 cases without agent intervention, reduce response time to an average of 1 hour and 10 minutes, and, most importantly, allow our team of specialists to work on the toughest of cases.
We have also been hard at work developing a library of how-to guides, best practices, and general hiring advice to ensure our customers have everything they need to hire the very best talent.
We’re truly delighted to receive this recognition and are excited to continue to improve our customer service to ensure our people deliver the best support possible.
About Talos360
Thanks to their award-winning applicant tracking system (ATS), Talos360 has helped in-house recruiters attract, manage, onboard, engage and retain top talent since 2009.
Behind Talos360’s innovative hiring solutions and its continued success are its people. Thanks to Talos360’s key values, succeed, simplify, collaboration and creativity, its people have made Talos360 what it is today: A Great Place to Work.
Henry Smith
